Store Policies We Sell Guaranteed Professional CCTV Products*Customer Terms Warranty Information* DVRs and Cameras carry one year limited warranty against defects in materials and workmanship, with the original buyer, unless otherwise noted on the product details. Accessories other than cameras or DVRs (power supplies, cables, baluns, tools or any item other than cameras or DVRs) carry a 30 day warranty against defects in materials and workmanship, and we offer defective product exchange, original packaging required within 30 days of accessory purchase.If a product is determined defective under the terms of warranty, we will replace or repair, to a model of equal or greater value, or offer merchandise credit, at our option. Warranty does not cover instances or evidence of product misuse, accident, alteration, customer abuse, faulty installation, acts of nature or return shipping cost. When requesting RMA for a camera there might be a
screenshot required, and please follow troubleshooting and provide other vital inofrmation which will help determine the level
of technical support through email (reference your order confirmation number) With the subject Invoice Number ___ to:
RMA requests and instructions are issued by email only to the original buyer. For details contact email@example.com with the date of sale, Invoice or item number, item part number(s), and description of possible product defect.
We are committed to finding the root cause of any failure of products we sell, and maintain
Returns accepted with signed RMA request, and RMA number only. RMA return shipping cost on goods tested non-defectiveor non-covered warranty void under terms of warranty will by the responsibility of the buyer. A returned item will be repaired or replacedunder terms of warranty if determined defective by us under terms of warranty. We do not ship advanced replacements nor do we give crediton non-defective items after 14 days, except for merchandise credit. Merchandise Credit Exchanges are limited to brand new packaging,with no signs of wear for unused product if returned within 14 days of original transaction date, with RMA request only.Shipments arriving without authorized RMA Number risk returned to sender postage unpaid. Items returned for merchandise credit must bein new condition. Returnd Goods recieved non-defective or showing signs of wear, and/or missing original product packaging are subject to a 25% restocking fee which includes original shipping costs and handling fees associated with return of non-defective goods.We respect the condition of our delivered products, so please keep packaging new.
We offer No Hassle Return credit for Exchange to www.videocamerasecurity.net Website Merchandise Credit,Please Email your RMA Request With the subject ' RMA Invoice Number ___ ' to: and allow simple troubleshooting, including *(but not limited to) product image screenshot.
Please be prepared to provide standard technical troubleshooting efforts, and to report results before RMA is issued.
By utizing basic troubleshooting procedures, most CCTV installations which require troubleshooting can benifit from our quick tips
from our knowledge base of over a decade of CCTV and networking. Our experts can spot possible interference of cable ground loop interference,
or even possible dust on the CCD's surface by just looking at your emailed screenshot requested under RMA, which is very useful for troubleshooting.
Before you lose confidence in your product, Please email firstname.lastname@example.org for troubleshooting procedures.
We are here to help you complete the test of our product, and prove the function quickly.
User agreement: By purchasing any product on this website, buyer agrees to be of legal age to purchase, use and operate any product purchased through this website and to use any and all products in a legal and lawful manor, and to use and install according to all local, state and federal regulations. Do not use or operate any product purchased through this website if the use is restricted or prohibited by law or regulation. CCTV products are not intended to be disassembled or altered in any way. CCTV products are not child toys, and should be handled professionally according to low and high voltage industry standards and all laws which may regulate and restrict electronic and surveillance use. Seller (or it's affiliates) will not be held liable for consequential damages, use or misuse of goods sold, including but not limited to: disassembly of goods, improper use or contact with internal components,and improper legal use of goods purchased and/or connected to goods purchased, or connected to goods purchased elsewhere. User agrees goods sold are intended for legal use, legal installation, and shall not be used in any illegal manor. User agrees product liability is limited to our terms of warranty and additional claims limited to the original manufacturer, foreign or domestic, and agrees to install products according all local, State and Federal laws, bylaws and electrical codes, decency and common sense. User agrees to use goods for legal use, and install goods according to National Electric NEC and local building codes and agrees therein to legal use, electrical codes and legal accepted usage. User agrees to hold Video Camera Security (aka: seller) not liable for improper use, disassembly, alteration, or any non-goods service related damages and agrees to release seller from any promises or claims directly related to defects in goods sold, or the merchantability therein; except in the actual cost of goods purchased if determined to be defective under terms of warranty during standard warranty period, and agrees to proper product use terms herein.While we make every effort to retain quality standards, all design and specifications are subject to change without prior notice.Sony, Super HAD, Exview HAD, SuperHAD II, Exview II, EFFIO, ExWave are trademarks of Sony Corporation. All trademarks are the property of their respective owners, and are used herein only for electronic component identification purposes.